Frequently asked questions
Over 50s Life Insurance
Do I need a medical when I apply?
When you apply for the Sun Trust Group Over 50s Life Insurance Plan you won't be asked to have any medical assessments.
Can I change my mind?
After we have received your application, you have 30 days to change your mind. A Cancellation Notice will be sent once the plan has started confirming your right to cancel. If you cancel your policy after the cancellation period, or stop paying premiums at any time, your cover will end 30 days after the first missed premium and you wont get any money back. You can cancel your plan after the 30 day period by writing to us. Read more about Over 50s Life Insurance Plans
Am I eligible for the Over 50s Life Insurance Plan?
If you are aged 50 to 80 and a UK resident for at least 183 days per year, you're guaranteed to be accepted for the Over 50s Life Insurance Plan. Read more about Over 50s Life Insurance Plans
Can I cash in my plan?
No, the plan has no cash in value unless a valid claim is made, so you will get nothing back if you decide to cancel the plan after the first 30 days of applying. Read more about Over 50s Life Insurance Plans
Can my partner take out cover also?
Your partner can also apply for the plan providing they are aged 50 to 80 and a UK resident for at least 183 days per year. However, as the plans are set up individually, they cannot be held in joint names. Read more about Over 50s Life Insurance Plans
How to make a claim
When the time comes, a claim can be made in writing or over the telephone. Read more about the claims process.
What documents are needed in the event of an Over 50s Life Insurance claim?
In order to make a claim Legal & General require the following documentation:
- An original death certificate
- The original policy schedule
If you do not have the original policy document Legal & General’s advisers will be able to discuss the additional procedure for making a claim.
Legal & General’s claims team may require additional information from you, but this will be explained to you over the telephone.
If you're taking out a policy, it could help speed up the claims process if you tell your loved ones about the policy and where you keep the original policy schedule.
What happens next?
Legal & General will deal with the claim as quickly as they can. However, sometimes they need to refer to third parties and this can cause a delay. If Legal & General know of any delays they will tell your representative when to expect a response. But, their friendly staff will talk your representative through the next steps, and are always on hand to answer any questions they may have in the meantime.